Account Manager e-Retail (m/w/d)

Moët Hennessy, the Wines and Spirits Division of LVMH, regroups twenty-five Maisons, many of which have been around for centuries, while other are just starting their journey. Our vision is to lead the future of luxury Wines and Spirits from nature to communities. Located in the most prestigious terroirs around the world, we have unique savoir-faire from winemaking to art de vivre, hospitality, and brick-and-clicks retail management to craft exceptional experiences for consumers. For many years, with the ambition to pass on a better world to future generations, we have been committed to the Living Soils Living Together program structured around four key commitments: Regenerating our Soils, Mitigating our Climate Impact, Engaging Society, and Empowering our People. Moët Hennessy is proud to promote a diverse, equitable and inclusive working environment for all. As an employer, Moët Hennessy offers unique journeys throughout its global ecosystem, opportunities to develop new skills and grow professionally.

We are currently looking for an

Account Manager e-Retail (m/w/d) in Munich

POSITION

Your Mission is to support the development of E-retailers and ensure commercial performance as well as state-of-the-art customer experience across all customer devices. Drive engagement and conversion with the right set of products at the right time on the right e-retailer’s websites. Ensure best in class online merchandising. Monitor impact of site merchandising and activations at customer level with measurable and consistent KPIs. Master & champion internal data analytics and business intelligence tools, generating and sharing valuable insights for the entire Off Trade sales organization.

Account Management Responsibilities

Digital Commerce

• Work closely with E-Retail KAM to support the achievement of the volume and value targets
• Manage and develop a specific set of E-Retail customers according to the business plans
• Support the business development with existing and new customers such as on demand-, marketplace-, wholesale-player etc.

Digital Activations

• Plan and implement online activations with E-retailer customers that really engage with consumers and convert with online shoppers fully supporting the MH omni-channel strategy
• Show excellence in merchandizing our Maison’s and their products using and managing digital content with E-Retail customers

Analysis and Reporting

• Understand the key parameters of website analytics and media KPIs to be able to optimize and leverage brand experiences and create activation reporting
• Support volume planning and phasing processes which are done with the given planning instruments and are reflecting logistical needs

Digital Capabilities

• Engage with KAM on best practices and consumer insights, share creative development and liaise on activations and content
• Support the E-Retail KAM on driving the digital change and knowledge sharing within sales, support the training and e-retail capability building of KAMs and Sales force

Business Analyst & strategic responsibilities

• Conducts and develops sales analyses and relevant internal and external data evaluations such as customer P&L, trade terms and budget analysis as well as sell-out and category management data other revenue and profit driven reports,
• Create & share tailormade dashboards & reports, generate & share valuable insights for entire sales organization in Off Trade
• Takes a leading role of data analytics within strategy projects like customer segmentation in on- and off-line universe, price monitoring

PROFILE

Education:

Commercial and/or Business Administration or related, emphasis Sales

Professional experience & know how:

• At least 2 years of experience in Sales, preferably in E-Retail / E-Commerce or Digital Marketing role
• Experience / Understanding of online consumer behaviors and digital content
• Understanding of the German Retail/e-retail sales channel & customer universe in a CPG market environment

Languages

English & German fluent written & spoken, French is a plus

Other skills

• Proven ability in communication and negotiations
• Structured approach, methodical thinking and ways of working
• Analytic abilities, solution oriented
• Result & Customer orientation
• Creativity / Innovation
• Effective team player, collaborative
• Understanding of general marketing tools and digital media KPIs
• Passion for wines and spirits category, affinity to a luxury environment
• Driving License 3

ADDITIONAL INFORMATION

• Challenging, varied tasks in a luxury brand environment
• 30+ days vacation
• Comprehensive training and an excellent working atmosphere
• Opportunities for further training and development
• Attractive employee discounts

We look forward to receiving your written online application, including details of your earliest possible starting date and your salary expectations.

In order to ensure the most objective assessment of skills and qualifications possible, we ask all applicants to submit their application documents without a photo.

We are committed to equality and making the best use of the talents and diversity of all our employees. We provide equal opportunity for all individuals regardless of age, race, ethnicity, nationality, gender, including gender identity and expression, sexual orientation, disability, marital or civil partnership status, maternity, paternity and adoption leave as well as any other class protected by law.